Terms & Conditions – For Falconry Experiences at Kelham Hall

Hawkeye Falconry UK – Terms & Conditions for Bird Handling Experiences at Kelham Hall

  1. Bird Handling Experience Booking & Vouchers

1.1 Bird Handling Experiences (“BHEs/the BHE”) must be booked and paid for in full in advance. All dates are subject to availability. BHEs may be purchased online or over the telephone. Hawkeye Falconry UK cannot guarantee availability on a preferred date so early booking is recommended. Bookings are made on a first-come first-served basis. Bookings for all weekend experiences are made up to 2 months in advance. Hawkeye Falconry UK does not accept provisional bookings and will not reserve dates pending payment or make any other such arrangement.

1.2 Age restrictions apply to all BHEs; details are available on the relevant sections of the website or should be discussed at the time of booking. It is the responsibility of the purchaser to ensure that the BHE is suitable for the intended recipient.

1.3 Vouchers for BHEs are valid for a period of 6 months from the date of purchase unless otherwise specified. It is the recipient of the voucher’s responsibility to book the BHE within this time period. Failure to book the BHE within the specified period will result in the voucher becoming null and void. No refunds or exchanges are permitted under these circumstances. If the recipient is unable to use the voucher within the validity period due to exceptional circumstances, the voucher may be extended, at Hawkeye Falconry UK’s discretion, for a period of up to six months.

1.4 Vouchers for BHEs are transferable and may be purchased as prizes and/or gifts.

1.5 Vouchers for BHEs are non-refundable. All purchases are considered final. Any refund offered will be at the discretion of Hawkeye Falconry UK. Hawkeye Falconry UK reserves the right to charge an administration fee of up to 50% of the purchase price of the BHE in the event that a discretionary refund is offered. Vouchers for BHEs have no cash value.

1.6 Cancellations and re-bookings are permitted but must be agreed with Hawkeye Falconry UK by telephone or by email. Cancellations and re-bookings must be made with at least 48 hours notice. Cancellations after the 48-hour period prior to the BHE booking may be accepted where the cause is adverse weather, a medical emergency or otherwise at the discretion of Hawkeye Falconry UK. Hawkeye Falconry UK reserves the right to refuse a re-booking under any circumstances. Re-booking is subject to date availability. BHEs may only be cancelled and re-booked once. Any further cancellations and re-bookings will be at the discretion of Hawkeye Falconry UK and may be subject to an administrative charge of up to £25. Hawkeye Falconry UK cannot guarantee weekend date availability in the event of a cancellation and re-booking, especially during holiday/peak periods.

1.7 Participants who fail to attend on the date of their BHE will invalidate their vouchers and are not entitled to a re-booking. Any re-bookings under such circumstances will be at the discretion of Hawkeye Falconry UK and may be subject to an administrative charge of up to £25.

1.8 In the event of the falconry experience being cancelled by Hawkeye Falconry UK, for any reason, a full refund of the vouchers worth, will be issued to the original purchaser of the voucher. Hawkeye Falconry UK will not reimburse for any other expenses that may have resulted from the experience being cancelled.

1.9 Vouchers will be sent to the purchaser within 3 days of full payment being received.

  1. General Guidelines for Participants and other persons.

2.1 Hawkeye Falconry UK accepts no liability or responsibility for the acts or omissions of any person undertaking the experience.

2.2 All items, belongings and other personal property brought to the experience by any person shall be at such person’s own risk and Hawkeye Falconry UK accepts no liability for any losses or damage suffered. Furthermore, Hawkeye Falconry UK will not be held responsible for any damage caused to personal property by any third party.

2.3 Dogs and other animals (except for Guide Dogs) are not permitted to come to the experience at any time, unless by prior agreement.

2.4 Hawkeye Falconry UK reserves the right to remove any person from the experience if, in the opinion of any member of staff, that person’s behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds. Hawkeye Falconry UK will not be liable for any compensation, damages or refunds as a result of such removal.

2.5 Parents are reminded that children must be supervised at all times. Hawkeye Falconry UK accepts no responsibility or liability in respect of children attending the experience.

2.6 Visitors are reminded that the birds at Hawkeye Falconry UK are potentially dangerous and visitors must not make any attempt to stroke, feed, touch, handle or otherwise approach the birds unless advised or permitted to do so by a member of Hawkeye Falconry UK.

2.7 Visitors are asked not to enter the flying area at any time unless invited to do so by a member of staff. Bird Handling experiences taking place in the enclosed area are for participants only and are not open to other visitors.

  1. Bird Handling Experiences Health & Safety

3.1 Participants and Observers on BHE’s are strongly advised to inform Hawkeye Falconry UK in advance of any medical conditions they have which may affect their ability to enjoy their BHE. Some BHEs, are not suitable for wheelchair users, people with limited mobility or people with limited arm/upper body strength. It is the responsibility of the purchaser to ensure that the BHE is suitable for the intended recipient.

3.2 Hawkeye Falconry UK  will not be held liable for any injuries or losses sustained by any participant, observer or visitor, howsoever caused, during the course of a BHE.

3.3 Appropriate falconry gauntlets (gloves) will be provided and must be worn at all times when handling any of the birds. Participants should be aware that birds have sharp talons (claws) and beaks and will not tolerate inappropriate behaviour. Birds can bite or foot (grab with their feet) which can cause injury if the bird is not handled properly. Participants must follow the instructions of the falconer at all times and Hawkeye Falconry UK reiterates that it will not be held liable for any injury suffered as a result of failure to follow instructions given by Hawkeye Falconry UK’s staff.

3.4 Hawkeye Falconry UK reiterates that, in accordance with clause 2.4 above, Hawkeye Falconry UK reserves the right to remove any participant or observer from the BHE, and if necessary from the premises, if, in the opinion of any member of staff, that person’s behaviour is deemed inappropriate, or if that person is by their own negligence or deliberate act endangering the safety of themselves, others, or the birds. Hawkeye Falconry UK will not be liable for any compensation, damages or refunds as a result of such removal.

3.5 Participants will not be asked to handle the bird’s food (raw meat) directly at any time. Nonetheless, Participants are advised to wash their hands after handling the birds. Anti-bacterial handwash is available for this purposes and there are toilet facilities available at Kelham Hall.

These terms and conditions were last updated November 2018 and may be subject to amendment at any time.